The DROP Hub collects:
Setup information you provide: When you install the DROP hub, you’ll be asked several questions in order to help us create an initial program. For example, we’ll ask for information like your email address and phone number, or your home address or postal/ZIP code. This information helps us to customize your experience by, for example, by sending you notifications when there is a problem with your system or a leak somewhere in the home.
Environmental data from the DROP Products: We collect data from several sensors built into DROP products. These sensors collect data such as current temperature & water flow rates. They can also sense whether water is detected in areas where it shouldn’t be or whether water is running continuously. This helps your DROP products protect your home and conserve water whether you are home or away. For example, if a DROP Leak Detector senses that there is water behind your washing machine it can automatically shut off the water to your home, based on an assumption that there is a plumbing leak.
Direct adjustments to the device: If you change settings like bypassing treatment on the DROP Water Softener, it records and feeds that information to the DROP Hub.
Water Usage information: Every time you use water, DROP records the time and how much water was used in order to offer you features such as water use history.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with DROP products, we record your DROP product model and serial number, software version, and technical information such as battery charge level.
Wi-Fi Network Information: To connect your DROP Product to our Services, or to access your DROP Product over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the DROP Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with DROP servers and download software updates. Once connected to your Wi-Fi network, your DROP Products regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to DROP to provide you with the Services.
Additional Authorized Users: DROP may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and view all of your devices, content, and settings. Invited users may also add additional authorized users to your account, so be careful to add only those you trust. An invited user must have or create a DROP account, and information about invited users (like email address, name, or changes to product settings) will be stored with your account.
Email Addresses: When you create a DROP account, we collect and store your email address. From that point forward, your email address is used for communications from DROP. In addition, DROP may provide you with the ability to enable individuals to access your account as additional authorized users, or to invite other individuals such as friends or family to share access to your content such as water use history. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. DROP stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation services.
Basic Profile Information: Your account allows you to provide certain basic profile information like your name and address. Names and addresses may be shown to others in connection with the Services. For example, if you invite someone as an additional authorized user, he or she will be able to see your name and address. You should only use information you are willing to make public.