Free Shipping in continental USA
We aim to ship all orders within 3 business days. Orders $100.00 and over receive free shipping.
Note: We offer free shipping in the continental USA. If you are in Puerto Rico, Hawaii, or out of the country, there will be an additional shipping fee.
Your credit card will be billed as Chandler Systems.
Sometimes we do have packages returned as “undeliverable.” You will receive a full refund minus shipping cost (in cases where delivery failed due to address error not the fault of DROP) for all undeliverable packages returned to us.
Return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, DROP will not be held liable for the shipping cost. DROP reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.
Damage and/or Lost Shipment
For claims of damaged or lost items (small package), return must be made within 10- days of delivery. For freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Investigations may take up to 14 business days for loss and damage claims.
Policy on cancellation
You reserve the right to cancel any order before it ships. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact customer service to initiate a cancellation of your order.
General Return Policy
We accept, within six (6) months the return of all DROP product in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be the responsibility of the customer and DROP has the right to charge a 25% restock fee for all returned items.
Contact customer support if you received a faulty item to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.
If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then place a new order for the product. Please note that you can place a new order immediately without waiting for us to receive the original item.