Before and after our Drop City Softener purchase, I spoke by phone and email on multiple questions that Chandler support promptly answered. During and after the softener installation, the app and drop.io website provide setup configuration, real time current water flow, average daily gallon usage, soft water remaining in gallons, event log, and numerous charts. I was able to configure and customize all the softener settings in the app using my phone or on my PC using the drop.io website. I love the app. I upgraded each components firmware after they were added to the system. The system sends me SMS txt messages and emails on issues including when the salt is low. The Drop Control Valve and Drop Hub have battery backup in case of a power failure. I configured the leak detectors to turn off the water to the entire house if they detect water. I can turn off/on the water to the entire house or bypass the softener using the app or website. There is a Remote Assistance option on the website that states: “Remote assistance allows our support technicians to temporarily access your DROP system remotely. This will allow our support technicians to see your DROP system’s logs and settings to quickly diagnose an issue or assist with setup. Please note that you must call our support line in order for our support technicians to see your request.”. That is a nice feature. The Drop Connect app and website are invaluable.

Because we only use approximately 100 gallons of water/day during the winter, my first regen did not happen until 50 days after installation. I configured the softener to regen based on “soft water remaining” and not to regen after x number of days. This saved on salt consumption and water. My water hardness was 7 gpg before the softener was installed. The water hardness was 0 gpg after the softener install. I tested it 50 days later, before the first regen, and the water hardness was still 0 gpg. I use a Hach drop count titrator kit to measure the water hardness.

I have two sets of valves mounted above the softener. They allow me to send “soft water” or “untreated water” to my two outside spigots independently. I use soft water when washing the vehicles to prevent hard water spotting and untreated water when watering the plants and watering the grass.

My only regret is I didn’t install this softener sooner.

The system quickly alerted me of a leak under my kitchen sink. This saved me time and money because I didn’t have to replace anything.

In the year my system has been installed it has identified problems with toilets at least 3 times. One toilet has a tendency of the flapper chain getting twisted and will run 2 gallons per minute continuously. Instead of wasting and paying for thousands of gallons of water, I’ve been able to correct that problem right away. It has also saved me a few times when I was adding water to the swimming pool and forgot about it.

We had a leak in the kitchen sink that the leak protector detected. The issue was fixed before any damage happened.